Terms of service
The terms you order food under through Wole.
Draft. These terms have not been reviewed by a lawyer. The structure is in place so the system can be built and tested against something real-shaped, but the text must not be published or relied upon before a professional review.
1. What Wole is
Wole is a service through which you order food from a restaurant. The food is sold by the restaurant, not by Wole. The restaurant is responsible for the food, its contents, its allergen information and its quality. Wole is responsible for the ordering system and the payment working, and passes the payment to the restaurant.
2. Placing an order
An order is formed when you confirm it and receive a confirmation. The confirmation is sent to the email address you gave, and the order's status is visible from its tracking link. The price of the order, the delivery fee, any small-order fee and VAT are shown before you confirm.
Any delivery time shown is an estimate. It is based on the kitchen's load and the distance, and it can change in a rush or in bad weather.
3. Payment
You can pay by card when ordering, or in cash on delivery where the restaurant offers it. Card payments are handled by a payment provider and card details are not stored by Wole.
4. Confirming your phone number
We may ask you to confirm your phone number with a code sent by text message before the order is accepted. That number is the restaurant's only way to reach you if something goes wrong with the delivery.
5. Cancellation and problems
Freshly prepared food is a perishable product, and the 14-day right of withdrawal for distance selling does not apply to it. You can cancel an order before the restaurant has started preparing it by contacting the restaurant.
If an order is wrong, incomplete or does not arrive, contact the restaurant. The restaurant can refund the order in full or in part. A refund is returned to the same payment method that was used.
6. Reviews
You can leave a review after delivery. The review is visible to the restaurant and may be shown publicly. Do not include personal data or offensive content in a review.
7. Personal data
We process your name, contact details, delivery address and order history in order to deliver your order and to provide customer service. The data is passed to the restaurant you order from and, where needed, to the driver. You have the right to see the data held about you and to ask for it to be corrected or erased.
8. Changes to these terms
These terms may change. The terms that apply to your order are always the ones in force when you placed it, and the accepted version number is stored on the order. Earlier versions remain available.
9. Governing law
Finnish law applies. As a consumer you may refer a dispute to the Consumer Disputes Board.